About UsParrotize UK specialises in bringing you the best quality products for the welfare and security your birds. Originally established in 1994 as a traditional pet shop, we are completely dedicated to your total satisfaction. How to contact us at Parrotize UK: You can email us using the link to the ‘Contact Us‘ page. You can call us at: You can write to us at: N.B This is not address to return goods. Please see returns policy below. |
Shipping and HandlingAll orders are shipped via Royal Mail or parcel/ freight carriers in the case of larger items. We provide a prompt delivery service at a modest P&P charge on all orders to most of mainland UK. Scottish Highlands and other remote areas may be subject to an additional charge. If you require delivery to these areas (see postcodes) please contact us by email or phone so we can confirm shipping charges and delivery times. Postcodes which may be affected include: N.B. We regret we are unable to deliver outside of UK mainland. This includes Northern Ireland, Isle of White, Isle of Man, Channel Islands & Irish Republic. Over 90% of orders are dispatched on the same day (if received before 12 noon). Typically you will receive your order either the next or following working day, but we ask that you allow up to 5 working days from receipt of your order confirmation. See also information on delivery. N.B. Pallet deliveries will be subject to costly redelivery charges (actual costs) if there is nobody in to receive the goods on the scheduled day. If any items are out of stock, we will let you know by email as soon as possible. We will inform you of an estimated date when we will endeavour to complete your order. |
GuaranteeAt Parrotize UK we take pride in the quality of our products and service. We want all our customers to be delighted with their purchases. Our customer satisfaction guarantee means that can shop with confidence. If a product is damaged on arrival or incorrect in any way, just let us know promptly and we will sort it out as quickly as possible. N.B. Please ensure that you retain all packaging until you are completely satisfied with your purchase as we will need photos in case of any claims. We also understand that sometimes customers change their mind or mistakenly order an incorrect product. So, if you are not entirely satisfied with your purchase, you can return it to us, unused and in the original packaging, within 14 days for a full refund (less shipping – see returns). You must always contact us first for Return Authorisation. See Returns Policy for details. N.B. Parrotize UK accepts no liability for damage or injury while using any of its products and always recommends birds are supervised while using them. In any event our liability is limited to the cost of the goods and does not include any consequential loss or damage. |
Reaching UsIf you need to reach us, please email us using the link to the ‘Contact Us‘ page or call us Monday – Friday, 10am – 4pm on: 0208 133 8738 |
Privacy PolicyParrotize UK does not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other party. Data collected by this site is used to: Any data is held and used in accordance with the EU GDPR and UK Data Protection Act 2018. The privacy policy forms part of the agreement between us, and by purchasing goods from our site, you agree to be bound by the terms and conditions of the agreement between us. You also give your consent to the way we may handle your personal data in the way stated in this policy statement. We may also contact you by email in respect of special offers or competitions. You may unsubscribe at any time from our contact list by using the “unsubscribe” link a the bottom of such emails. We do not send random marketing emails to personal email addresses (spam). |